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Frequently asked questions
What is the return policy?
Your satisfaction is our top priority. If, for any reason, the rug you receive doesn’t meet your expectations, you are welcome to return it within 14 days.
We will cover the return shipping and provide a free return label. Once the rug is received in its original condition, you will receive a full refund.
We want every experience with Kunduj Collection to be effortless and reassuring.
Do you ship worldwide?
Yes, we offer worldwide shipping. Your order will be shipped with trusted express couriers UPS, DHL Express, or FedEx.
When will I get my order?
We will process and ship your order as quickly as possible. Once your order has been shipped, you will receive a confirmation email with all the shipping details.
Delivery times may vary depending on your location, but it usually takes 7 to 10 business days.
How much does shipping cost?
Shipping is completely free — both within Saudi Arabia and worldwide.
What methods of payment does we accept ?
We accept all major payment methods, including bank transfers, Visa, MasterCard, Mada cards, and Apple Pay.
How is my rug packaged for safe shipment?
Your rug will arrive tightly and carefully wrapped to ensure it’s perfectly preserved during its journey from Kunduj Collection to your doorstep. While in its original packaging, the rug may appear smaller than expected — this is completely normal and helps protect it during transit.
Are all the carpets presented on your website truly hand-knotted?
Absolutely. Every carpet offered by Kunduj Collection is meticulously hand-knotted by master artisans, reflecting centuries old craftsmanship, exceptional quality, and a level of authenticity worthy of the finest collections.
Do you have a physical showroom?
No, we operate as an exclusive online boutique, presenting our curated collection solely through our website.
If I wish to view a carpet in person, what is the procedure?
We would be delighted to assist. Simply contact us, and we will personally arrange a private appointment at the Kunduj Collection private Gallery, scheduled at the time most convenient for you.